TRIP CODE READER - EATON

OVERVIEW

The Trip Code Reader introduces smart connectivity to residential circuit breakers. This device reads a series of blinks from Eaton’s Thermal Guard breaker and transmits the data to a mobile device via Bluetooth. The accompanying app enables electricians and Eaton support technicians to quickly diagnose and troubleshoot errors in the field, streamlining the process and improving efficiency.

The Problem

Electricians need a straightforward way to understand why a circuit breaker has tripped. Often, they arrive without prior knowledge of the issue, having to either recreate the problem or make assumptions. What they truly need is a tool that helps them confidently diagnose the issue, providing clarity and support in troubleshooting, rather than relying on guesswork.

WHAT IS THE TECHNOLOGY?

The Trip Code Reader is a compact device that is placed over the circuit breaker. Using Bluetooth technology, it reads and transmits information to a mobile device, displaying the latest error codes specific to that circuit breaker. This allows electricians to quickly access critical data and diagnose issues on the spot.

UNDERSTANDING OUR USERS

WORK FLOW PLANNING

HOW MIGHT WE PREVENT ERRORS AND ENABLE ELECTRICIANS TO HAVE THE INFORMATION THEY NEED TO QUICKLY DIAGNOSE A PROBLEM?

One of the challenges we faced was that the technology required a small dongle, which introduced complexity in managing devices. We had to consider whether to register each dongle individually or provide a central account where users could store their latest readings. Additionally, we had to address the issue of what to do if a dongle was lost.

Another challenge was the varying level of tech-savviness among our customers. To ensure ease of use, we made the app interface as straightforward as possible, even adjusting the button sizes to make them easier to tap, ensuring accessibility for all users.

With these insights in mind, we were able to create a solution that was not only practical but also exciting and empowering for electricians. It gave them the confidence they needed to diagnose issues quickly, benefiting both the electricians and the customers they were serving.

REFLECTION

This project involved a significant effort to align our internal technical teams with those in the field. It was an incredible opportunity to not only equip electricians with useful and impressive tools but also to gather valuable data for Eaton. I gained a deep understanding of the challenges electricians face when entering a job without any prior information and saw firsthand the relief that came with having access to crucial data. Watching this unfold was both rewarding and exciting.

The next step is to develop a system that allows our internal technical teams to organize and analyze the data captured by these readings. This opens up a lot of exciting opportunities for further improvements and insights!