PROJECT LEGO - UPS CLOUD CONNECTION - eATON
overview
A UPS (uninterruptible power supply) is the unsung hero of IT infrastructure, providing critical backup power during outages. As a companion to Eaton’s UPS lineup, the Cloud Connect app streamlines product registration and enables users to remotely monitor and manage their UPS devices throughout their entire lifecycle. This ensures ongoing reliability and peace of mind for users, allowing them to stay informed and in control of their power backup systems.
The Problem
When the person monitoring the UPS systems is not on-site, they often lack a clear view of the status of their backup systems. It's essential for them to feel confident that their technology is functioning properly, with the added capability to receive alerts when action is needed. This ensures they can maintain control and address issues remotely, without the need for constant physical presence.
FINDING A SOLUTION
User Experience Scale
Gathering Feedback/Synthesis
AFFINITY DIAGRAM/SYNTHESIS
After interviewing our stakeholders and users, we used this method to organize our findings and group them into similar categories:
Key Finding #1: Users wanted to quickly determine the root cause of events.
Solution: We revised the workflow to display critical information immediately, allowing users to quickly identify the root cause.
Key Finding #2: There was a need to make connections between devices that experienced
concurrent events.
Solution: We updated the events list to emphasize the timing of each event, making it easier to identify and track concurrent occurrences across devices.
Low Fidelity Sketching
Medium Fidelity Screens
High Fidelity - Final Screens
REFLECTION
When creating an application with an alerting system, the primary focus is ensuring the customer feels secure. They need to have confidence that everything is functioning correctly and be assured that they will be promptly alerted if any changes or issues arise.
Project Lego was a valuable experience that deepened my understanding of the importance of security and alerting systems. I entered the project with many assumptions, only to quickly realize that some of those assumptions were off. The project was particularly interesting due to the diverse range of users. I had to consider the needs of individuals managing just two units as well as those overseeing fifty, which required a tailored approach to ensure the system was effective and user-friendly for all.