PROJECT LEGO - UPS CLOUD CONNECTION - eATON
overview
A UPS (uninterruptible power supply) is the unsung hero of IT infrastructure. It supplies critical backup power during outages. As a companion to Eaton’s UPS lineup, the Cloud Connect app expedites product registration and allows users to remotely monitor and manage their UPSs throughout their life cycle.
The Problem
When the person monitoring the UPS’s is not at the location they were not able to have a clear view of the status of their back up systems. They need to feel confident that their technology is online while having the ability to be alerted when necessary.
FINDING A SOLUTION
User Experience Scale
Gathering Feedback/Synthesis
AFFINITY DIAGRAM/SYNTHESIS
After the interviewing our stakeholders and the people on the user experience scale we used this method to organize our findings and group them into similar categories.
Key Finding #1:
Users wanted to quickly determine the root cause of events.
Solution: Revised work flow to show critical info immediately.
Key Finding #2:
We need to make connections between devices that have concurrent events.
Solution: Revised events list to emphasize the time of each event.
Low Fidelity Sketching
Medium Fidelity Screens
High Fidelity - Final Screens
REFLECTION
When you are creating an application that has an alerting system in place, it is all about the customer feeling secure. They need to know that things are working properly and also have the assurance that they will quickly be alerted when there is a change or situation happening.
Project Lego was a project that helped me understand the importance of security and alerting systems. I went into this project with many assumptions and quickly learned that sometimes my assumptions were a little off. This project was really interesting because of the range of users. I had to take into consideration that some people were managing two units and others were managing fifty.